If you are dissatisfied with a recommendation or are unhappy with the service we have provided, you are entitled to make a complaint. We have a complaints procedure that is available on request. If you wish to register a complaint, please contact us:
In writing
Customer Care Team, Advanta Group Ltd, Ailsa Court, 121 West Regent Street, Glasgow, G2 2SD.
By phone
020 3668 7480
By e-mail
Please be assured we treat complaints seriously and we welcome your feedback where we have not met your expectations. For your further protection if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (‘FOS’).
Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.
Contact Details